Set callbacks from chat reschedule requests for agents
Set callbacks from chat reschedule requests for agents
Your chat reschedule requests leave callback times inconsistent and cause missed or double-booked outbound calls. You get corrected callback timestamps so agents reconnect customers same day.
Overview
Chat reschedule requests often arrive as freeform dates and phone formats, leaving your callback schedule inconsistent and agents scrambling. This flow translates human dates to ISO timestamps, updates the correct lead record, and triggers your call runner so coordinators reach customers the same day.