Set agent lunch availability based on calendar events
Set agent lunch availability based on calendar events
Your lunch calendar events leave routing tables stale and cause misdirected calls during breaks. It ensures callers reach available agents and preserves lead response ahead of the next call cycle.
Overview
When agents take lunch, routing can still send calls their way and slow response. This flow flips an agent's routing flag from their calendar events so intake always sees live availability and callers reach someone within minutes.