Send WhatsApp follow-ups for positive call outcomes to customers
Send WhatsApp follow-ups for positive call outcomes to customers
Positive call outcomes aren't messaged, leaving customers unsure and callbacks delayed. Send a templated WhatsApp follow-up so next steps are clear and callbacks happen same day.
Overview
When a call analysis shows a positive outcome, a timely message seals the next step. This sends a templated WhatsApp confirmation so customers get clear instructions and callbacks are scheduled the same day.