Send weekly support office-hours reminder to community members
Send weekly support office-hours reminder to community members
Your weekly office-hours miss reminders, lowering attendance and delaying triage of recurring customer questions. Scheduled posts increase attendance so agents can address issues within the same week.
Overview
One-off reminders leave office-hours poorly attended and make recurring issues pile up. Scheduling a weekly community announcement creates predictable attendance and hands agents triage-ready questions within the same week.