Send weekly IT ticket summary email to team

Your weekly tickets CSVs are unparsed, leaving on-call engineers without a consolidated view to prioritize escalations. Receive a concise weekly summary showing totals and Tier 2 items for faster triage.

Overview

Stop manual CSV checks from delaying weekly triage: this flow collects ticket and project exports, highlights Tier 2 work, and delivers a single email for IT managers and on-call staff. You get consistent, actionable summaries delivered weekly before your review.