Send weekly follow-ups to stale tickets for support agents

Your three-week follow-up support tickets lack agent replies, leaving training questions unresolved and customers waiting. You receive automated follow-ups that re-engage customers within business days.

Overview

Stale three-week follow-up tickets harm customer experience and obscure training issues; this flow sends polite replies and updates your tracking table so agents see recent outreach. It reduces manual follow-up work and gets customers re-engaged within business days.