Send weekday ticket reminder DM to program coordinator

Your ticket queue is often unchecked overnight, leaving learner support requests untriaged. The reminder gets coordinators to triage open tickets before morning standup.

Overview

Unchecked ticket queues slow learner support and frustrate mentors; a short weekday reminder at 8 AM changes that. Delivering a concise DM to program coordinators before standup gets tickets triaged and responses out the same morning.