Send webhook-triggered message to the matching customer contact

Your webhook contact payloads often miss a matched user, causing messages to fail and customers to stay unnotified. Customers get notified and support gains context, so outreach happens same day.

Overview

Webhook payloads that fail to match a user leave customers unnotified and frustrate support workflows. This flow ties incoming webhook contact data to the correct user and delivers the message into the conversation channel so customers are contacted within minutes and support immediately has the context needed for same-day triage.