Send VIP case alerts to support team channel
Send VIP case alerts to support team channel
Your case intake can hide VIP issues among routine tickets, delaying prioritized support and creating escalation. Alert your support leads so VIP requests get triaged and owned same day.
Overview
When VIP cases are buried in intake, response times lag and executive escalations rise. This flow surfaces VIP inquiries to your support leads immediately so triage and ownership are assigned same day.