Send verification message and assign fraud case to team
Send verification message and assign fraud case to team
Your fraud review items arrive without a verification message or clear owner, which delays triage and evidence collection. Automated messaging and owner assignment get cases to investigators same day.
Overview
Stop manual handoffs for suspected gift-card fraud—this flow sends the customer a verification request, tags the conversation, and assigns an owner automatically. Investigators receive prepared cases the same day, enabling faster triage and reduced payout exposure.