Send verification emails to chatbot users for confirmations
Send verification emails to chatbot users for confirmations
Unverified chatbot requests block user sessions and leave agents without contact context. The workflow sends a verification code email so users confirm identity and resume planning within minutes.
Overview
Unverified chatbot sessions stall service and create friction for contact center agents and program coordinators. This flow validates the webhook, sends a verification code email, and gets users to confirm identity so sessions and continuity planning resume within minutes.