Send upsell alerts from public channel to private channel

Your support channel often hides customer emails in threads, leaving reps without account context. You get targeted alerts with account context for quick follow-up within minutes.

Overview

Support conversations often contain high-intent upsell cues that get buried. Routing those mentions with account context to customer success and account teams keeps opportunities visible and actionable. Teams get context-rich alerts within minutes so follow-up happens before intent cools.