Send unsatisfied CSAT alerts to agent and manager
Send unsatisfied CSAT alerts to agent and manager
Your unsatisfied CSAT survey responses leave agents without manager visibility for timely remediation. The workflow routes alerts to agent and manager so reviews occur same day.
Overview
When an unsatisfied CSAT arrives, agents and their managers need immediate, shared context to recover the case and preserve customer relationships. This flow delivers that context directly to both parties and records the outbound status so reviews begin within minutes and corrective actions happen same day.