Send triage SMS to on-call agent when email arrives
Send triage SMS to on-call agent when email arrives
Your inbound support emails sometimes go unnoticed in shared threads, delaying triage and causing SLA risk. Get the on-call agent an SMS alert so issues are acknowledged same day.
Overview
When inbound support emails slip through shared inboxes, triage is delayed and SLA risk rises. Route each qualifying email to the on-call triage phone as an SMS so agents see and acknowledge urgent issues within minutes.