Send transfer alert SMS to assigned support owner
Send transfer alert SMS to assigned support owner
Your forwarded conversations lack ownership and context, so transfers sit unclaimed. It sends an SMS summary and conversation link so coordinators can act within minutes.
Overview
Forwarded conversations often lose ownership and slow response; this flow delivers a short SMS with context and a link to the newly assigned owner. That means coordinators can claim and triage transferred cases within minutes, keeping SLAs intact.