Send tracking details when case records are updated

Unformatted courier and tracking details in your case records slow down support responses. It sends polished tracking messages and courier links to clients automatically, keeping cases updated same day.

Overview

When case records gain courier or tracking details, clients shouldn't wait for a manual note. This flow converts raw shipment entries into polished subject lines and messages and routes them to your sending workflow so support can update clients within minutes, reducing repeat inquiries same day.