Send tracking details to support ticketing on shipment
Send tracking details to support ticketing on shipment
Your shipped orders lack visible tracking in support, causing manual lookups and delayed customer updates. Send tracking into your ticketing queue so agents can resolve delivery questions same day.
Overview
When shipments are marked shipped, support teams often lack tracking and waste time on manual lookups. This routes tracking and carrier details straight into your ticketing queue so agents can confirm delivery and close cases the same day.