Send timely text replies and log incoming texts
Send timely text replies and log incoming texts
Inbound SMS-to-email messages arrive untracked, stripping customer context and delaying replies. Automated SMS replies with timestamped logs acknowledge senders and update records within 24 hours.
Overview
Stop letting inbound texts sit unacknowledged — immediate replies confirm receipt and cut follow-up lag. Your support staff gain timestamped logs and customers receive a clear acknowledgement within minutes, keeping your 24-hour SLA intact.