Send ticket completion survey to requester via chat
Send ticket completion survey to requester via chat
Your completed IT tickets lack requester feedback, hiding recurring issues from support managers. The survey asks requesters by chat and captures feedback so IT can act on trends the same day.
Overview
When tickets close you need rapid feedback to stop repeat incidents and improve SLAs. This flow sends a short chat survey to the requester within minutes of completion, giving IT managers actionable input the same day.