Send third survey reminders to installed customers daily
Send third survey reminders to installed customers daily
Your installed customers miss follow-up surveys when eligibility checks are manual, leaving service issues unreported. Increase response capture so you get feedback and flagged issues within days.
Overview
Manual eligibility checks let post-install feedback slip through and delay fixes. This flow sends the third-survey reminder to qualifying installed customers and records the send automatically, so you capture responses and flag issues within days.