Send thank-you and referral email to promoters promptly
Send thank-you and referral email to promoters promptly
Your course NPS submissions miss timely follow-up, so enthusiastic respondents go unleveraged. Send a personalized thank-you and referral to promoters within 24 hours.
Overview
Turn positive survey responses into measurable outreach so program managers can capture referrals and reviews before momentum fades. This flow delivers personalized referral emails within 24 hours, creating observable outreach and review prompts for the retention team.