Send templated payment issue emails to impacted guests
Send templated payment issue emails to impacted guests
Your reservation payments sometimes fail or duplicate, leaving front desk without payment confirmation. This sends payment-status emails to guests so your team resolves issues before check-in.
Overview
When reservation payments fail or duplicate, the front desk wastes time chasing guests; automated emails deliver clear payment-status updates within minutes so staff stop scrambling. IT can deploy this rules-based flow so support resolves issues before check-in.