Send templated outbound message when session is forwarded
Send templated outbound message when session is forwarded
Your forwarded chat sessions lack confirmation, leaving agents without handoff context. You get immediate templated messages that preserve handoff details within minutes.
Overview
Forwarded sessions often leave agents without clear handoff context and customers waiting for confirmation. This flow sends a templated outbound message and records the send, giving agents instant context and customers a reply within minutes.