Send technician bio to customer when tech is on the way
Send technician bio to customer when tech is on the way
Job status updates often omit technician profiles, leaving customers unsure who will arrive. Send the tech bio to customers so they know who is coming and are ready before arrival.
Overview
When technicians are en route, customers often don't know who will arrive, harming trust and readiness. This flow delivers the technician bio to customers the moment status changes, creating clearer arrival expectations and better readiness before the visit.