Send support reply alerts to on-call team channel
Send support reply alerts to on-call team channel
Your shared support inbox receives replies that can sit unread, hiding sender context and delaying case assignment. It posts concise alerts to your channel so coordinators can triage replies same day.
Overview
Incoming replies to a shared support address can sit unseen and slow case assignment. This flow surfaces each reply with sender context and a snippet in your team channel so coordinators can triage and reassign threads same day.