Send support-linked work item alerts to program coordinators

User stories tied to support tickets go unnoticed, delaying contractor cost tracking and release planning. Receive structured alerts so teams align planning and cost decisions same day.

Overview

When work items tied to field support tickets change, program coordinators often miss cost-impact details and release implications. This flow delivers structured, ticket-linked details to downstream systems within minutes so planning, cost tracking, and release decisions stay aligned same day.