Send support email on team mention in channel

You lose critical context when support channel mentions are missed, delaying ticket triage and SLA responses. The email alert delivers the excerpt and link so agents can act within minutes.

Overview

Buried group mentions stall triage and put SLAs at risk—especially in small support operations that rely on rapid handoffs. Convert mentions into immediate, context-rich email alerts so agents and managers can triage and escalate within minutes.