Send status SMS alerts to customers and stakeholders
Send status SMS alerts to customers and stakeholders
Your ticket status updates from external systems go unsent, leaving customers uninformed. You get SMS notifications to customers and stakeholders, ensuring visibility within minutes.
Overview
When external systems emit status changes, customers often go uninformed and support teams scramble to notify them; this flow sends SMS updates automatically on webhook events. It gives support managers and coordinators immediate visibility and ensures customers receive status updates within minutes.