Send staged review requests and save survey ID

Your NPS request records don't trigger outreach, so feedback is missed and teams lack context. It sends an immediate and a two-week follow-up request so you capture feedback before reporting.

Overview

If NPS request records don't trigger outreach, your reputation program misses feedback windows and reporting lacks substance. This flow sends the initial request within a day and a two-week follow-up, so marketing managers capture actionable feedback ahead of reporting.