Send SMS to advisor when client is waiting
Send SMS to advisor when client is waiting
Your client waiting tasks leave advisors unaware, causing longer waits and missed engagements. It texts advisors and posts to your team channel so concierges can act and clear waits same day.
Overview
When a client is sitting and an advisor isn't aware, waits escalate and experience suffers. This flow texts the advisor and posts on your team channel so concierges can resolve the situation and clear waits the same day.