Send SMS alerts for new support tickets to on-call staff
Send SMS alerts for new support tickets to on-call staff
Your new support tickets often go unseen, delaying agent triage for urgent customer issues. It sends SMS alerts to on-call staff so critical tickets are addressed within minutes.
Overview
New tickets can slip through without an immediate alert, delaying first response and risking SLA issues. This flow converts incoming tickets into concise SMS alerts so on-call agents see and act on critical issues within minutes.