Send SMS alert when a support chat starts

Your private support chat starts without an out-of-channel alert, leaving on-call staff unaware and delaying first response. You get immediate SMS alerts so critical chats are picked up within minutes.

Overview

Missed private chats create slow handoffs and escalations for field teams; this workflow turns private channel activity into immediate SMS alerts so on-call technicians and escalation coordinators see critical chats without opening Slack. That visibility means faster triage and response within minutes, helping you keep SLAs intact.