Send SLA reminder for unattended IT support ticket

Your IT support tasks can sit without updates, leaving SLAs exposed and engineers scrambling. This notifies on-call engineers so they can act within 30 minutes.

Overview

Unattended tickets mean missed SLAs and escalations; your engineers waste cycles chasing context. This flow watches new IT tasks, waits briefly for expected updates, then alerts the right person so action happens within 30 minutes and escalations are reduced.