Send shipping address request after trade-in stage change
Send shipping address request after trade-in stage change
Your trade-in orders stall when customer addresses are missing, delaying label creation and handoff. It requests the address from the customer so fulfillment can send a prepaid label and ship same day.
Overview
Missing customer addresses freeze trade-in fulfillment and push shipping offline. This flow automatically requests the address as soon as a trade-in enters the address-request stage and returns a confirmed contact so fulfillment can print prepaid labels and ship same day.