Send shipment tracking update and notify ticket requester

Your replacement shipment records in Airtable aren't posted to support tickets, leaving agents without delivery context and requiring manual outreach. Get customers the tracking update within minutes.

Overview

If shipment details sit in your database but never reach support tickets, agents spend time chasing context and customers wait for tracking. This workflow writes device and tracking data into the ticket and posts a customer-facing comment so customers see tracking within minutes and agents can resolve cases faster.