Send shared inbox alerts into a triage team channel

Your shared mailbox messages pile up, leaving customer conversations untriaged and response SLAs at risk. Route them into a triage channel so your support coordinators can assign and respond same day.

Overview

When inbound mailbox messages are buried, triage stalls and SLAs wobble; routing qualifying shared messages into a triage channel makes issues visible and actionable. Your support coordinators will start triage within minutes of receipt, reducing response delays.