Send service intro SMS to ticket contacts and advisors
Send service intro SMS to ticket contacts and advisors
Your service ticket rows lack timely customer outreach, leaving advisors unprepared for drop-offs. This sends intro SMS and logs outreach so customers and advisors hear from you same day.
Overview
When new service tickets don't generate outreach, customers and advisors remain uninformed and appointments become chaotic. This flow sends an introductory SMS and logs the contact so your service desk keeps people informed and advisors prepared same day.