Send scheduled follow-ups with chatbot prompts to customers
Send scheduled follow-ups with chatbot prompts to customers
Your pending chatbot threads go unnudged, leaving customer issues unresolved and tickets idle. You get scheduled follow-ups that include chatbot reply links so agents see responses same day.
Overview
Stop letting chatbot threads go cold—send scheduled follow-ups with chatbot-crafted reply links to re-engage customers automatically. Agents receive replies the same day, reducing idle tickets and speeding resolution before SLA windows.