Send review-request trigger for contacts after claim closure
Send review-request trigger for contacts after claim closure
When closed claims aren't routed for review outreach, your CX team misses feedback and ratings go untracked. The workflow queues those contacts for a review request so follow-up occurs same day.
Overview
When claims close, you must capture feedback to protect public ratings and finish cases cleanly. This flow pushes closed-claim contacts into your review-request pipeline within minutes, ensuring follow-up same day and reducing missed outreach.