Send reply alerts to private channel for incoming messages

Your incoming replies arrive via external endpoints and sit unread, delaying triage and customer follow-up. Get instant visibility in a private channel so coordinators can act on replies same day.

Overview

When replies come in through external endpoints they often sit unread and stall follow-up. This captures reply details into a private channel so program coordinators get immediate visibility and can act within minutes, ensuring same‑day responses and clearer ownership.