Send rejected override thread details to events manager
Send rejected override thread details to events manager
Rejected override messages in your channel hide order context and fragment follow-up. Get parsed order references and reasons sent to operations for immediate triage within minutes.
Overview
When override requests are rejected in your channel, teams waste time hunting for order context. This flow captures the thread, extracts the order reference and reasons, and sends a structured event to operations so billing and approvals can triage within minutes.