Send refusal emails for expired warranty claims to users
Send refusal emails for expired warranty claims to users
Your complaint records delay customer replies when claims are outside warranty, creating confusion. Get refusal emails with a reference so customers know next steps and tickets close same day.
Overview
When claims fall outside warranty, unclear replies create repeat inquiries and slow resolution. This flow sends a clear refusal with a reference number and logs the action so service coordinators can close cases the same day.