Send quick reply prompts for inbound support emails
Send quick reply prompts for inbound support emails
Your support inbox buries incoming customer emails, delaying acknowledgement and frustrating customers. It delivers short reply prompts so agents acknowledge customers within minutes.
Overview
Unacknowledged inbound emails create friction and make customers feel ignored while SLAs slip. This flow turns qualifying emails into short messaging prompts so agents can acknowledge customers within minutes and reduce visible response gaps.