Send quick internal CSAT DMs to support staff
Send quick internal CSAT DMs to support staff
Your internal CSAT invites go untracked when follow-ups are manual, leaving coordinators without feedback. Coordinators can act before the weekly retro when links arrive as direct messages.
Overview
Manual CSAT follow-ups create blind spots for product and support teams, delaying action on real issues. This flow delivers survey links directly to staff as direct messages, so coordinators see responses within 24 hours and address problems before the weekly retro.