Send queue alert to support channel when overloaded
Send queue alert to support channel when overloaded
When your first-response queue exceeds the threshold, engineers lack context and triage is delayed. Send an immediate channel alert so the triage team can swarm and restore SLAs the same day.
Overview
When your first-response backlog grows, triage stalls and SLAs drift; this flow pushes an immediate alert into the support channel so coordinators and engineers can swarm. That reduces time-to-first-response and makes SLA recovery visible the same day.