Send project delivery updates to customer messaging channel

Delivery updates on the project board often don't reach customers, creating confusion and extra support work. It posts the update to the customer's message thread so they get confirmation same day.

Overview

When delivery notes are posted on your project board, this flow pushes those updates straight into the customer's messaging thread, closing the loop and reducing inbound follow-ups. Customers get confirmation within minutes, and your CX managers can focus on exceptions instead of manual messaging.