Send processed request confirmation to requesters by email
Send processed request confirmation to requesters by email
Your processed request cards often leave clients waiting for confirmation and create extra follow-up for case managers. Clients get a confirmation so case managers can close the loop within minutes.
Overview
When a service request is marked processed, your clients should receive confirmation immediately rather than waiting for manual outreach. This flow sends a templated confirmation email automatically, closing the loop and freeing case managers to handle new requests within minutes.