Send pre-order email after paid storefront orders are placed
Send pre-order email after paid storefront orders are placed
Your paid orders with pre-order items leave customers unsure about delivery dates. Send confirmation emails so customers get ETA context and support sees fewer inquiries within 24 hours.
Overview
Paid orders that include pre-order items often generate avoidable support traffic and unclear fulfillment handoffs; this flow sends an ETA confirmation within minutes of payment to set customer expectations. That reduces early-day tickets and gives fulfillment coordinators clearer prioritization within the same day.