Send post-service feedback requests to customers by SMS
Send post-service feedback requests to customers by SMS
Your unload service rows don't trigger review invites, leaving customer sentiment uncollected after jobs. Send same-day feedback requests so sales ops capture reviews before next outreach.
Overview
Post-service tracking rows often fail to trigger timely review asks, leaving customer sentiment uncollected and follow-ups blind. This flow sends same-day SMS review requests and queues responses for account managers, so reviews surface before the next outreach.