Send post-move feedback requests to recent sales contacts
Send post-move feedback requests to recent sales contacts
Your follow-up spreadsheet rows miss timed feedback sends, leaving recent customers uncontacted after a move. Capture consent and send requests so account managers get responses the same day.
Overview
Rows in your follow-up sheet often update after a customer move, and without a timed outreach you miss same-day feedback and consent. This flow schedules and sends SMS survey requests by 3 PM same day so account managers receive responses and can act quickly to improve retention.